FAQ

HOW CAN I BUY TICKETS TO PARK WEST EVENTS?

– Tickets for all events can be found on parkwestchicago.com and ticketfly.com. Please be aware that a convenience fee will be charged online and over the phone.
– Tickets may be purchased without a convenience fee at our box office, please click here for box office hours.
– All ticket sales are final.
– Please beware of purchasing tickets from a third party or ticket re-seller. Ticketfly.com is the only authorized online seller for Vic Theatre shows. We cannot guarantee the validity of tickets purchased elsewhere and you risk being denied admission. There are no refunds and/or exchanges if your ticket is found to be fraudulent.

I KEEP MISSING TICKETS. HOW DO I KNOW WHEN SHOWS ARE ANNOUNCED?

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HOW CAN I GET TO THE PARK WEST VIA PUBLIC TRANSPORTATION?

We highly encourage using public transportation. We are located near the intersection of Clark and Armitage. Please use the Google Map below to get specific directions. 

CAN I ATTEND AN 18+ EVENT AT THE PARK WEST IF I’M UNDER 18 YEARS OF AGE?

Underage persons can only attend 18 and older events at the Park West if their own parent or legal guardian accompanies them for the duration of the show. Proof of parent or legal guardianship relationship is required with valid identification.

COULD AN OLDER SIBLING, RELATIVE OR FRIEND’S PARENT ACCOMPANY MY FRIEND OR ME?

No, the only allowable chaperone is your legal parent or guardian.

WHY IS A SHOW 18+ / 21+?

Age limitations are determined by the city of Chicago curfew laws and other factors. 

DO YOU ACCEPT CREDIT CARDS?

Our bars accept Visa, Mastercard and American Express. There is also an ATM inside the venue.

WILL I NEED AN ID TO ATTEND AN EVENT AT THE PARK WEST? WHAT FORMS OF ID ARE VALID?

Yes, you will need a Photo ID to enter the venue during all 18+ and 21+ events, or to claim Will Call tickets. Acceptable forms of ID include:

– Valid, State-issued, Driver’s License (not clipped or punched VOID)
– Valid Passport
– Valid, State-issued, Identification Card (with photo)
– Valid Learner’s Permit (with photo)
– Tribal IDs

HOW DO I GET THE BEST SPOT?

Please arrive early, especially for sold out shows.

WHAT TIME DO DOORS OPEN?

Doors open 1 hour before show time.

DOES THE PARK WEST OFFER SEATING?

The Park West has a standing room, general admission floor with limited seating. There is also an upstairs balcony. Please refer to a specific show for exact information, but some shows are fully seated.

I’M GOING TO A SHOW AT THE PARK WEST, BUT HAVE A CONDITION / INJURY / HANDICAP THAT REQUIRES SPECIAL CONSIDERATION. WHAT SHOULD I DO?

Please call 773-929-5959 if you require handicap seating. You can also find any security staff member the night of the show for assistance.

WHAT IS THE PHONE NUMBER TO CALL ABOUT ANY INQUIRIES?

Please call 773-929-5959 to reach our box office.  

WHAT IS THE PARK WEST’S CAMERA POLICY?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses or digital SLRs). Flash photography is not permitted at any time.

Photo policies may change depending on the performer or at the discretion of management.

WHAT IS THE PARK WEST’S RECORDING POLICY?

Video or audio recording is not allowed at our events, however, this policy may change depending on the performer or at the discretion of management.

DOES MY CHILD NEED A TICKET?

A ticket is required for all persons 2 years of age or older.

WHAT IF I LEFT AN ITEM IN COAT CHECK, FORGOT TO CLOSE MY TAB, OR LOST AN ITEM AT THE VIC THEATRE?

Please call 773-929-5959 and leave a message to inquire about lost items.

WHAT IS THE PARK WEST’S ANIMAL POLICY?

Except for registered service dogs, animals are not allowed in the Park West.

CAN I BRING MY PURSE OR BAG TO A SHOW?

You may bring a small purse or bag with you. This policy may change depending on the performer or at the discretion of management. Large bags and backpacks are not allowed.

Please note that bags will be searched upon entry so please arrive early.

WHAT OTHER ITEMS ARE NOT ALLOWED INTO THE PARK WEST?

The Park West bans guns on the premises. Also prohibited are any other type of weapon, selfie-sticks, large umbrellas, outside food & beverages, cameras with an external flash or detachable lenses, audio/video recording devices, outside food or drink, e-cigarette and vapes, drugs, drug paraphernalia and other items subject to the discretion of management. Laptops and tablets are also not allowed. If a prohibited item is found, you will be required to secure it elsewhere or dispose of it before entering the Vic.  Coat check will not hold these items for you. 

CAN I USE MY CELL PHONE DURING A PERFORMANCE?

The ringing of cell phones can be highly disruptive, please set your phone to silent during all performances. Please limit photo taking during the performance so everyone around you can enjoy. Please limit phone calls to the lobby or other common areas.

DO YOU SELL FOOD AND BEVERAGES?

A variety of beverages including water, wine, beer, spirits, and soft drinks are available for purchase in the theatre. No outside food or beverages are allowed. Only small, empty, reusable beverage containers will be allowed inside.

WHAT ARE YOUR SECURITY PROCEDURES?

Our staff is committed to creating a safe and pleasant experience for all guests. Professional security personnel will check IDs, and search bags for prohibited items. Additional screening may be required. Please plan to arrive at least 30 minutes in advance of show start time.

CAN I GO OUTSIDE DURING THE SHOW AND COME BACK IN?

There is no re-entry once you have exited. There is no designated smoking area.

CAN I RENT THE VENUE FOR AN EVENT? 

Please visit our venue rental page here.